Privacy Policy

We at Elora, LLC (together with our affiliates, “Elora”, “we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and services (collectively, “Services”). This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

Personal Information We Collect

We collect personal information relating to you (“Personal Information”) as follows:

Personal Information You Provide:

• Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history.
• User Content: When you use our Services, we collect Personal Information included in the input, file uploads, or feedback you provide to our Services.
• Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send.
• Social Media Information: We have pages on social media sites like Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn. When you interact with these pages, we collect Personal Information that you elect to provide to us.
• Other Information You Provide: This includes information provided when you participate in events or surveys or establish your identity.

Personal Information We Receive Automatically:

• Log Data: Includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
• Usage Data: Includes the types of content viewed or engaged with, features used, actions taken, time zone, country, dates and times of access, user agent and version, device type, and connection details.
• Device Information: Includes device name, operating system details, device identifiers, and browser used.
• Cookies: We use cookies to operate and administer our Services. You can manage cookie preferences via your browser settings.

Analytics: We may use analytics tools that rely on cookies to better understand how users interact with our Services.

How We Use Personal Information

We may use Personal Information for the following purposes:

• To provide, administer, maintain and analyze the Services.
• To improve our Services and conduct research.
• To communicate with you about our Services and events.
• To develop new programs and services.
• To prevent fraud or misuse of our Services and ensure IT security.
• To carry out business transfers.
• To comply with legal obligations or protect rights and safety.

Aggregated or De-Identified Information: We may aggregate or de-identify Personal Information for analysis or research purposes. This information will not be used to identify individuals unless required by law.

Disclosure of Personal Information

We may disclose your Personal Information in certain circumstances:

• Vendors and Service Providers: To assist in business operations (e.g., hosting services or analytics).
• Business Transfers: In cases of mergers or acquisitions.
• Legal Requirements: To comply with legal obligations or protect rights.
• Affiliates: Shared within the Elora corporate group for consistent use under this Privacy Policy.
• Business Account Administrators: For business accounts where administrators may access account details.
• Other Users/Third Parties You Share With: When using features that allow sharing.

Your Rights

Depending on your location, you may have statutory rights regarding your Personal Information:

• Accessing your data.
• Deleting your data.
• Correcting inaccuracies.
• Transferring data to third parties (data portability).
• Restricting processing activities.
• Withdrawing consent where applicable.
• Objecting to certain processing activities.

You can exercise some rights through your Elora account. For other requests, contact us at help@elora.nyc.

Additional U.S. State Disclosures

Certain U.S. states provide additional rights regarding Personal Information. Elora does not “sell” or “share” Personal Information for cross-contextual behavioral advertising purposes.

Children

Our Services are not directed at children under 13 years old. If a child under 13 has provided us with Personal Information without parental consent, please contact us at help@elora.nyc so we can delete it.

Links to Other Websites

Our Services may contain links to third-party websites. Their privacy practices are governed by their own policies.

Security and Retention

We implement commercially reasonable measures to protect Personal Information but cannot guarantee complete security due to the nature of internet communications. We retain data only as long as necessary for legitimate purposes such as providing services or complying with legal obligations.

International Users

By using our Services, you acknowledge that your data may be processed in jurisdictions outside your own. Where required by law, appropriate safeguards will be applied for cross-border transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page unless otherwise required by law.

How to Contact Us

For any questions regarding this Privacy Policy or concerns about privacy practices at Elora, please email us at help@elora.nyc.

‍